Elevate Your Front Desk. Delight Your Guests.
Premium, in‑person training designed to streamline your operations, eradicate costly errors, and empower your front desk team to deliver an exceptional guest experience—every time.
Meet Your Trainer
I’m Jennifer Buser, a seasoned Hotel General Manager with over a decade of hands‑on experience at major brands. I’ve witnessed how suboptimal system usage drains productivity, erodes guest satisfaction, and weighs on your bottom line. That’s why I founded Hotel System Solutions—to deliver bespoke, on‑site expertise that transforms your front desk into a strategic asset.
1 | On‑Site Opera Immersion
An intensive, full‑day workshop where your team learns best practices, real‑world workflows, and advanced functionalities—customized to your property’s unique needs.
2 | Custom SOPs & Cheat Sheets
Professionally designed, step‑by‑step process guides that ensure consistency, accelerate onboarding, and minimize system‑related mistakes.
3 | Ongoing Virtual Support
Flexible remote sessions and on‑demand troubleshooting to address evolving challenges and reinforce team confidence long after the initial training.
Why Hotel System Solutions Works
Operational Precision: Eliminate billing inaccuracies, streamline check‑in/out, and reduce audit discrepancies.Rapid Adoption: Hands‑on instruction cements new skills faster than generic e‑learning modules.Sustained Confidence: Follow‑up support and job aids ensure your team retains best practices.Elevated Guest Experience: Free your staff to focus on genuine hospitality instead of wrestling with software.Measurable ROI: Invest once and see immediate improvements in efficiency, guest satisfaction scores, and revenue capture.
Ready to Transform Your Front Desk?
Let’s discuss your property’s specific challenges and design a training plan that delivers instant impact. Contact us today to schedule a complimentary consultation!
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Services We Offer at Hotel System Solutions
At Hotel System Solutions, we offer dynamic, hands-on training that empowers hotel teams to operate confidently and efficiently across all critical systems and guest service touchpoints.
Core Training Services
OPERA PMS Mastery
Comprehensive, in-person training for Oracle’s OPERA Property Management System — covering front desk operations, reservations, cashiering, reports, configuration basics, and real-world troubleshooting. Whether onboarding new staff or re-training existing teams, we ensure every user is confident and capable.
Hotel System Audits
On-site system health checks and optimization strategies for OPERA and related platforms. We assess workflows, user settings, permissions, and data integrity — then deliver actionable recommendations for improved speed, accuracy, and guest satisfaction.
Onboarding & Role-Based Training
Custom programs tailored to Front Desk, Night Audit, Housekeeping, Sales, and Leadership. Our goal is to reduce training time, raise retention, and promote cross-functional understanding.
Hospitality Excellence & Guest Service Training
We train your team on the “why” behind the work. From check-in to check-out, we teach how to anticipate guest needs, resolve issues gracefully, and consistently create memorable stays. Includes soft skills, service recovery, emotional intelligence, and upselling techniques.
Technical Support & Refresher Courses
Have new hires or underperforming staff? We offer half-day refreshers, virtual follow-ups, and 1-on-1 coaching to reinforce best practices and correct bad habits.
Optional Add-Ons
Custom SOP Writing – Operational documents that reflect your brand and workflowsPre-Opening & Takeover Support – Ideal for new hotels or brand transitionsMystery Audits – Evaluate your team’s service through real-time guest experienceTrain-the-Trainer – Equip in-house leaders to teach and sustain high standards